Plant Administrator in San Bernardino, CA at Mauser Packaging Solutions

Date Posted: 2/13/2020

Job Snapshot

Job Description

Plant Name: San Bernardino

Requisition ID:004287--Recon

Mauser Packaging Solutions is a global leader in solutions and services across the packaging lifecycle, providing large and small metal, plastic, fiber and hybrid packaging worldwide to companies in industries from food, beverage, personal care and pharmaceuticals to chemicals, petrochemicals, agrochemicals and paints. Bringing together the very best of its four legacy companies— BWAY, MAUSER Group, NCG and ICS—Mauser Packaging Solutions offers its customers true sustainability at scale.

Customer Service Duties

  • Establish relationship with customers and ensure that any complaints are resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary
  • Responsible for order entry and/or maintenance for assigned accounts and files any customer paperwork such as shipping documentation or customer orders in a timely fashion
  • Review plant delivery schedules versus requested dates and resolves any conflicts by tracking and communicating any changes and potential service issues to the customer
  • Communicate order confirmations, changes and cancellations to both customers and internal MPSR team members
  • Submit Delivery Receipts for billing after shipment. Prepare Credit Memo’s for any customer issues as needed
  • Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices  
  • Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items
  • Performs other duties as assigned

Production Support Duties

  • Printing out work orders
  • Reporting daily production
  • Putting data from multiple sources together on a spreadsheet, making graphs of data, putting together Power Point presentations, and other varied admin tasks.
  • Will be required to work hands-on and on the production floor with the production supervisors to coordinate orders.
  • Responsible to confirm work orders are released correctly and any issues are resolved quickly.
  • Will be required to work with an offsite Customer Service Representative and HR Manager to communicate order status, send or receive documentation, perform HR tasks, perform special admin task, or troubleshoot issues.

Accounts Payable Duties:

  • Codes and Enters invoices
  • Completes 3 way match
  • Resolves any errors with receipts (unmatched report)
  • Reconciles any price difference from PO and invoice
  • Maintains records for AP
  • Prepares documents for controller to prepare month-end accruals (req. forms/packing slips without invoices etc.)
  • Communicate payment information to vendors as requested
  • Completes orders for all office supplies and janitorial supplies as well as any misc. items needed for plant
  • Restock breakroom and office supplies.
  • Maintains capital files
  • Checks production entered against production reported
  • Signs for packages
  • Signs vendors and visitors in/out as needed
  • Other duties as assigned by Manager

Administrative Human Resources Duties

  • Schedule and conduct all new employee orientations.
  • Complete all Payroll Status Change forms and submit to the HRIS/Payroll departments.
  • Keep accurate and secure employee files.
  • Assist, as needed, with workers compensation administration, leave of absences, return with restrictions etc.
  • Monitor and track vacation requests for all employees.
  • Submit any supplemental or adjustment reports to payroll with management approval if needed.
  • Conduct annual benefits open enrollment meetings for all employees. Ensure all employees enroll or decline an election option.
  • Keep all employee communication boards up to date and organized including federal and state postings.
  • Calculate and distribute monthly people metric reports to management, such as absenteeism rates, turnover, safety etc.
  • Assist management in providing accurate time records by auditing employee timecards. Communicating to management if there are errors that they need to correct.
  • Audit hourly attendance points for progressive discipline distribution. Communicate to the plant management team as needed.
  • Assist all employees with paycheck questions/issues. Partner with the Payroll department as needed.
  • Assist all employees with benefits related questions/issues. Partner with the Benefits department as needed.
  • Assist all employees with leave of absence administration.
  • Conduct exit interviews and process terminations as needed.
  • Act as liaison between employees and management. Assist with HR related questions/concerns.  Partner with Sr. HR Manager as needed.
  • Assist with investigation administration as needed.
  • Track and coordinate any plant celebrations.
  • Coordinate and order lunches/dinners as needed for trainings and/or guest visits.
  • Other duties assigned by Sr. HR Manager



Job Requirements


  • Associates or Bachelor’s Degree preferred but not required
  • 5-7 years’ Office Administrative experience required
  • Microsoft Office Suite – basic to above average computer skills including Excel
  • Ability to perform basic quantitative skills required & CRM experience preferred
  • Ability to work with all areas of the business including plant and sales personnel.
  • Professional verbal and written communication
  • Strong customer service advocacy and problem solving skills




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