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IT Vendor Manager in Oak Brook, IL at Mauser Packaging Solutions

Date Posted: 3/18/2019

Job Snapshot

Job Description

Plant Name: NASPS (BWAY)

Requisition ID:003101--Corp

Mauser Packaging Solutions is a global leader in solutions and services across the packaging lifecycle, providing large and small metal, plastic, fiber and hybrid packaging worldwide to companies in industries from food, beverage, personal care and pharmaceuticals to chemicals, petrochemicals, agrochemicals and paints. Bringing together the very best of its four legacy companies— BWAY, MAUSER Group, NCG and ICS—Mauser Packaging Solutions offers its customers true sustainability at scale.

 Basic Function: The IT vendor manager is responsible for managing the contract life cycle, which includes changes, modifications, and enforcement of performance clauses, including incentives and remedies. The IT vendor manager acts as the key contact and subject-matter expert for all contract-related and tender activities. This includes assisting with negotiating contract terms, conditions, modifications, incentives, and remedies, while working with key stakeholders to ensure that their requirements are met. Additionally, this position manages the contract execution process, resolving problems, mitigating delays, assisting with audits, mediating disputes, and escalating issues.


Vendor Contract Process Development

  • Establish contract management objectives, procedures, templates, and workflow processes for vendor contracts and deliverable schedules.
  • Work with procurement colleagues to assist with developing statements of work (SOWs) and understand any current requests for information (RFIs), requests for quotation (RFQs), and requests for proposal (RFPs) that are in the pipeline.
  • Maintain a contract management database that contains all executed contracts, as well as contracts that are under development but are not yet active.
  • Work with vendors and key stakeholders to establish clear contract change control processes.

Vendor Relationship Management

  • Develop strong relationships with IT managers, business owners, and IT procurement. This will help to support enterprise objectives, influence key stakeholders (CIO, CFO, CTO, etc.), and jointly develop strategic sourcing strategies.
  • Establish governance to be applied, particularly during the contracting process. This will identify and limit points of contact for vendors, and clarify rights of authority for decision making.
  • Handle internal contract-related complaints or disagreements from the business or other internal stakeholders.

Vendor Contract and Market Insight

  • Understand relevant market trends and vendors. Track, gather, and analyze market and industry data.
  • Be responsible for ensuring that pricing is competitive by commissioning benchmarks as needed during the lifetime of the deal.
  • Manage contract review meetings to ensure delivery against objectives and contract budgets. Develop regular reports on contract milestones, execution, and risk, and inform internal customers, vendors, and management of activities and progress through regular written and verbal communication.




Job Requirements


  • 5 -7 years’ experience negotiating and managing contract life cycles, with an emphasis on technology or IT service agreements required
  • Experience managing large complex contracts in one or more IT categories, including hardware, software, service, and communication.
  • Experience working with all key departments (security, compliance, finance, tax, AP, legal and procurement), and knowledge of procurement and vendor management practices and certifications (CIPS, ITIL, and COBIT).
  • Deep market knowledge of the category of IT vendor for which the contract manager is responsible.
  • Strong project and process management skills, with the ability to handle multiple vendors and multiple contracts, as well as a wide range of tasks.
  • Knowledge of best practices for IT contract negotiation tactics and strategies.
  • Customer-focused approach to delivering contract management services to internal customers.
  • Strong relationship and interpersonal skills to be applied in working with vendors across the entire contract life cycle.


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