QAD Analyst in Atlanta, GA at Mauser Packaging Solutions

Date Posted: 10/5/2021

Job Snapshot

Job Description

Plant Name: Atlanta Headquarters - 105050

Requisition ID:007921--Corp

Mauser Packaging Solutions is a global leader in solutions and services across the packaging lifecycle, providing large and small metal, plastic, fiber and hybrid packaging worldwide to companies in industries from food, beverage, personal care and pharmaceuticals to chemicals, petrochemicals, agrochemicals and paints. Bringing together the very best of its four legacy companies— BWAY, MAUSER Group, NCG and ICS—Mauser Packaging Solutions offers its customers true sustainability at scale.

Position Summary:

Responsible for working with the ERP system QAD to provide functional and technical support of the application as it is used in Mauser business operations.  Responsible for analyzing and resolving QAD support tickets (incidents) and enhancement requests (requests) leveraging knowledge and experience supporting QAD, the input and feedback of business process owners and external third party resources.  Analyze customer requirements and assist with writing detailed specifications and test plans to enhance existing QAD application. Work with Programmers to meet customer program update requirements and specifications.


  • Provide QAD application level support, delivering solutions for incident resolution and identifying business process improvement opportunities.
  • Maintain appropriate level of detailed status on incidents and requests in the Mauser ServiceNow system.
  • Manage application service and change requests (problem resolution, new features, new structures, configuration settings).
  • Develop technical specs from functional requirements.
  • Manage expectations with business end users and stakeholders in the delivery of solutions or enhancements.
  • Create/recommend system solutions and modifications that increase productivity and optimize the use of QAD.
  • Review, analyze, design, and assist in modifying business application systems including testing, debugging, and deployment.
  • Understand business and technical requirements; develop, document, and implement solution designs.
  • Ensure the solutions leverage the standard configuration settings and that the technical designs are documented and deliverables meet or exceed functional, technical, and performance requirements.
  • Assure deliverables are on time, within budget, and at the required level of quality.
  • Follow and help enhance established design, development, source code management, change control and deployment processes.
  • Take on ownership of the projects and tasks assigned; provide on-call support and duties.
  • Contribute to the development and implementation of user support and training modules and manuals.
  • Train business users in support of upgrades and enhancements to QAD ERP system.
  • All other duties as assigned.


Job Requirements


  • Bachelor's degree in Computer Science, Information Systems, or related discipline or equivalent work experience and technical training.
  • Years of Experience: 5+ years in a QAD user-based role or QAD functional support role, preferably in a manufacturing environment.
  • Working Knowledge of: QAD applications and programs, module development, support, configuration, implementation, and troubleshooting to a component level in a manufacturing environment.
  • Strong knowledge and understanding of accounting and finance principles
  • Knowledge of manufacturing supply chain processes
  • Knowledge and understanding of structured analysis and technical design techniques.


Not Ready to Apply?

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Mauser Packaging Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, marital status, genetic information or disability status.

As an Equal Opportunity Employer, Mauser Packaging Solutions is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Mauser Packaging Solutions and need special assistance or an accommodation to use our website, please request assistance by emailing

When contacting us, please provide your contact information, state the nature of your accessibility issue as well as the position you would like to apply for including the location.

We will only respond to inquiries concerning requests for reasonable accommodations.