Divisional Quality Manager in Charlotte, NC at Mauser Packaging Solutions

Date Posted: 11/5/2020

Job Snapshot

Job Description

Plant Name: Charlotte ICS

Requisition ID:005484--Plant

Mauser Packaging Solutions is a global leader in solutions and services across the packaging lifecycle, providing large and small metal, plastic, fiber and hybrid packaging worldwide to companies in industries from food, beverage, personal care and pharmaceuticals to chemicals, petrochemicals, agrochemicals and paints. Bringing together the very best of its four legacy companies— BWAY, MAUSER Group, NCG and ICS—Mauser Packaging Solutions offers its customers true sustainability at scale.

Position Summary: The Quality Manager's strategic focus is to work with approximately 20 plant operations teams to continuously improve the quality that is built into Mauser products.


  • Audit, summarize and review the quality system with each respective plant management team within the Reconditioning Steel Division.
  • Interact with production floor personnel and management to conduct root cause analysis for quality defects and develop resolutions to correct deficiencies.
  • Communicate and investigate any customer inquiries as they relate back to quality. Work with Operations team to find solutions to customer complaints focusing on permanent corrective action.
  • Review, measure and proactively study KPIs (Key Performance Indicators) to prevent substandard product that does not meet customer specifications.
  • Implement process improvement with the use of Statistical Process Control (SPC) measurement analysis. 
  • Use tools such as Process Failure Modes and Effects Analysis (PFMEA), process flow mapping, control plan documentation and Capability Analysis to define customer requirements.
  • Ensure Costs of Quality metrics are aligned with the company’s strategic initiatives, including scrap, rework, returns, appraisal and prevention.
  • Utilize and teach Lean tools including 5S, Kaizen, quick changeover, value stream mapping, mistake proofing, etc. Participate in Kaizen events as necessary.
  • Manage Hold for Inspection System. Measure, quantify and communicate HFIs to the production floor and any other team members who need to be informed.


Job Requirements

  • Bachelor’s Degree in Engineering, Operations or Business Management.
  • Minimum 5 years of quality experience in a high volume fast-paced manufacturing operation with multi-site responsibility.
  • Must have experience with preventive quality engineering techniques such as PFMEA, control plans, process mapping. 
  • Knowledge of and experience with utilizing Lean manufacturing practices.
  • Six Sigma Green Belt Certification a plus.
  • Ability to travel up to 50%.
  • Microsoft Office experience and Infinity Quality System software experience preferred.






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