Dispatcher in Grand Rapids, MI at Mauser Packaging Solutions

Plant Name: Grand Rapids

Requisition ID:005723--

Mauser Packaging Solutions is a global leader in solutions and services across the packaging lifecycle, providing large and small metal, plastic, fiber and hybrid packaging worldwide to companies in industries from food, beverage, personal care and pharmaceuticals to chemicals, petrochemicals, agrochemicals and paints. Bringing together the very best of its four legacy companies— BWAY, MAUSER Group, NCG and ICS—Mauser Packaging Solutions offers its customers true sustainability at scale.

Job Summary

Responsible for dispatching, and resolving problems for our drivers, contractors, and/or carriers. 

Key Responsibilities

• Responsible for professional, timely, and effective internal and external driver interaction via phone calls and system messages, by building and maintaining a positive attitude.
• Responsible for driver load monitoring, including resolving any issues that may affect the scheduled times for pickup or delivery, while proactively communicating to the affected customers. These problems normally include truck mechanical problems, traffic or weather issues, or customer directed shipment changes.
• Ability to efficiently assign loads on driver to maximize profitability and customer satisfaction.
• Monitoring ongoing freight optimization based on current loads in progress.
  
  Minimum Qualification: High School Diploma/GED with 3-4 years of Transportation/Logistics experience.
  
  Preferred Qualification
  
• 1 year of relevant professional experience or 4-5 years of experience in the Transportation/Logistics industry
• Ability to process information with high levels of accuracy
• Anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level.
• Ability to accurately analyze situations and reach productive decisions based on informed judgment
• Ability to adapt to changing environments
• Establish and maintain healthy working relationships with clients, vendors, and peers
• Ability to meet or exceed team/driver needs and expectations and provide excellent service in a direct or indirect manner
• Effective communication skills.
• CDL is a plus,
• ability to write and comprehend driving notes,
• Solomon experience or other SAP programs.