Customer Service Supervisor in Addison, IL at Mauser Packaging Solutions

Date Posted: 9/18/2019

Job Snapshot

Job Description

Plant Name: Addison Plastic

Requisition ID:003773--Plant

Mauser Packaging Solutions is a global leader in solutions and services across the packaging lifecycle, providing large and small metal, plastic, fiber and hybrid packaging worldwide to companies in industries from food, beverage, personal care and pharmaceuticals to chemicals, petrochemicals, agrochemicals and paints. Bringing together the very best of its four legacy companies— BWAY, MAUSER Group, NCG and ICS—Mauser Packaging Solutions offers its customers true sustainability at scale.

Position Summary: The Customer Service Supervisor is responsible for leading all team efforts while ensuring balance between excellent customer service performance and inventory management. Oversight includes metrics tracking, analyzing data and developing action plans for continuous improvement, while striving to improve overall customer satisfaction.


  • Coordinates transportation activities and verifying progress and intervening in a timely manner when obstacles arise
  • Working closely with the Sales team, administration staff, and customers to obtain fast resolutions and alternatives to unresolved problems
  • Process freight/customer invoices weekly/monthly
  • Run weekly customer reports as needed
  • Keeping track of orders from process state to confirmed pickup completion, which includes changes of any BOLS as needed for quantity changes or reroutes for destination
  • Keeping track of all issues related to customer orders, to the final completion of pickup
  • Monthly performance reviews with direct reports
  • Delegating workload to appropriate direct reports
  • Develop talent and identify top performers
  • Will manage an operations team of 3
  • Establish KPI’s and SOP’s
  • Other duties as assigned


Job Requirements


  • Associates Degree in accounting, finance, or related field
  • 8-10 years of relevant customer service experience
  • Combination of education and experience may be accepted
  • 2-3 years’ experience in the Logistics industry preferred
  • Advanced Excel proficiency. Must be able to analyze data from a variety of sources
  • Experience with SAP MM
  • High level of accuracy, efficiency, attention to detail and accountability
  • Excellent communication, problem solving and time management skills




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