Customer Service Representative in Oak Brook, IL at Mauser Packaging Solutions

Date Posted: 1/12/2023

Job Snapshot

Job Description

Plant Name: Oak Brook Executive Office – 105051

Requisition ID:013054--Recon


Mauser Packaging Solutions is a global leader in solutions and services across the packaging lifecycle, providing large and small metal, plastic, fiber and hybrid packaging worldwide to companies in industries from food, beverage, personal care and pharmaceuticals to chemicals, petrochemicals, agrochemicals and paints. Mauser Packaging Solutions offers its customers true sustainability at scale.

Position Summary: 

Customer Service Representative (CSR) functions as the liaison between Mauser Packaging Solutions and its customers.  By working with all the functional areas of the company, they ensure the customers’ requirements are met or exceeded while meeting the corporate goals and objectives. They are responsible for ensuring customer orders are processed timely and accurately. They monitor customer order patterns and service levels and take action as necessary to implement improvement as needed. They collaborate with sales and other functional areas to grow relationships with the accounts.

Responsibilities

  • Establish relationship with customers by processing pickup requests, communicating and resolving issues.
  • Responsible for order entry and/or maintenance for assigned region and accounts.
  • Works with the sourcing team to ensure that new customers are setup properly and receive outstanding customer service.
  • Review pickup data with Transportation team, tracks and communicates any changes or potential service issues to the customer.
  • Works with reconditioning plant teams and sourcing group to setup and monitor backhauls for customers.
  • Makes sure that all proper policies and practices are followed regarding order entry, material documentation, and routing of orders.
  • Performs other duties as assigned.

 

Job Requirements

Requirements

  • Associates or Bachelor’s Degree preferred but not required
  • 1-3 years customer service experience required
  • Ability to perform basic quantitative skills required
  • Demonstrated proficiency in Microsoft Office applications (Excel, Word), Outlook, Internet
  • Demonstrates appropriate interpersonal skills as well as customer service skills in fast-paced environment
  • Solid time management and organizational skills
  • Ability to work with all areas of the business including plant and sales personnel
  • Professional verbal and written communication
  • Strong customer service advocacy and problem-solving skills

EEO Statement

Mauser Packaging Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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Mauser Packaging Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, marital status, genetic information or disability status.

As an Equal Opportunity Employer, Mauser Packaging Solutions is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Mauser Packaging Solutions and need special assistance or an accommodation to use our website, please request assistance by emailing careers@mauserpackaging.com

When contacting us, please provide your contact information, state the nature of your accessibility issue as well as the position you would like to apply for including the location.

We will only respond to inquiries concerning requests for reasonable accommodations.