Customer Service Representative in Bell, CA at Mauser Packaging Solutions

Date Posted: 10/13/2021

Job Snapshot

Job Description

Plant Name: Union City - 401017

Requisition ID:008543--Recon


Mauser Packaging Solutions is a global leader in solutions and services across the packaging lifecycle, providing large and small metal, plastic, fiber and hybrid packaging worldwide to companies in industries from food, beverage, personal care and pharmaceuticals to chemicals, petrochemicals, agrochemicals and paints. Bringing together the very best of its four legacy companies— BWAY, MAUSER Group, NCG and ICS—Mauser Packaging Solutions offers its customers true sustainability at scale.

Position Summary: Customer Service Representative (CSR) functions as the liaison between the company and its customers. Handles all customer orders from order entry through shipment of orders. The CSR acts as the first point of contact for the customer and helps customers with all questions and concerns that arise.

Responsibilities

  • Establish relationship with customers and ensure that any complaints are resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary
  • Responsible for order entry and/or maintenance for assigned accounts and files any customer paperwork such as shipping documentation or customer orders in a timely fashion
  • Review warehouse delivery schedules versus requested dates and resolves any conflicts by tracking and communicating any changes and potential service issues to the customer
  • Communicate order confirmations, changes and cancellations to both customers and internal MPSR team members
  • Submit Delivery Receipts for billing after shipment. Prepare Credit Memo’s for any customer issues as needed
  • Prepares necessary reports for Warehouse Management and customers such as inventory and open order reports and tracks shipments associated with invoices  
  • Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items
  • Performs other duties as assigned

 

Job Requirements

  • Associates or Bachelor’s Degree preferred but not required
  • 1-3 years’ customer service experience required
  • Microsoft Office Suite – basic to above average computer skills including Excel
  • Ability to perform basic quantitative skills required & CRM experience preferred
  • Ability to work with all areas of the business including plant and sales personnel.
  • Professional verbal and written communication
  • Strong customer service advocacy and problem solving skills

EEO Statement

Mauser Packaging Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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Mauser Packaging Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, marital status, genetic information or disability status.

As an Equal Opportunity Employer, Mauser Packaging Solutions is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Mauser Packaging Solutions and need special assistance or an accommodation to use our website, please request assistance by emailing careers@mauserpackaging.com

When contacting us, please provide your contact information, state the nature of your accessibility issue as well as the position you would like to apply for including the location.

We will only respond to inquiries concerning requests for reasonable accommodations.