Collections/Accounts Receivable Analyst in Atlanta, GA at Mauser Packaging Solutions

Date Posted: 9/13/2021

Job Snapshot

Job Description

Plant Name: Atlanta Headquarters - 105050

Requisition ID:005693--Corp

Mauser Packaging Solutions (formerly known as the BWAY/Mauser/NCG/Industrial Container Services) is the global leader of rigid metal and plastic containers in the world. We have over 11,000 employees worldwide with 180 facilities in 20 countries and approximately $4 billion in revenue. Our diverse products and broad geographic reach have made us a market leader in the general line packaging industry with an impressive track record of growth. If you are looking for an exciting employment experience and are driven to achieve in a dynamic, growth-minded environment, you have come to the right place!

This role is responsible for researching and reconciling customer disputes, payments, credits, invoices, and contracts to reflect the proper status and balance of the customer's account receivable and ensure payment recovery on invalid short payments/claims. Disputes are researched utilizing Solomon (ERP), Customer and third-party websites and external and internal departments. Position handles significant high volumes which requires fast decision making and a self-starter requiring minimal supervision. Analyze historical customer payments and disputes to derive issues, trends and root cause analysis using multiple systems and customer supplied information.



  • Monitor and track the daily analysis of customer accounts on a very high volume-based activity
  • Perform analysis of customer accounts based on the customer's purchases, payment history, credit worthiness, credit limit exposure and our business strategy
  • Track and evaluate past due A/R accounts to reduce the risk of credit exposure
  • Evaluate credit worthiness of accounts and determine proper account order hold or releases
  • Ability to research cash application matters on customer account
  • Evaluate aged items for bad debt write off and refund analysis
  • Perform offsetting adjustments to ensure customer account balances are properly stated
  • Contact customers to secure payment on overdue balances, issues resolution on open items
  • Provide guidance and support to Sales and Operations Managers, Logistics, Common carrier disputes, outside Distribution operations about the release of orders to accounts that have aged accounts receivable.
  • Maintain a strong cross functional communication with Sales, Logistics, and Management regarding identified account risks, potential credit problems, disputes and customer comments. Identify and escalate as necessary.



  • Track work on deductions and short-pays issues until the issues are resolved
  • Research Cash Applications done on customers from Bank Statements



  • Following SOP business rules, and through case creation, generate a credit memo where applicable to resolve customer financial disputes.
  • Ensures GAAP, SOX and Mauser policies and procedures are adhered to and the ongoing operation, maintenance and controls of the AR system;
  • Ensure proper SOX documentation on customer accounts, credit memo issuance and approvals
  • Support the monthly audits of deductions, payments and write-offs
  • Identify and assist in the preparation of accounts for placement with collection agencies or 3rd Party activity.


Financial Responsibilities:

  • Financial recovery of invalid disputed customer account receivables balances
  • Negotiate and structure payment plans
  • Ensure customer accounts are accurately stated in adherence to US GAAP
  • Recommend write offs for uncollectable open invoices and disputed balances



  • Associate Degree in Accounting or Finance, Bachelor's Degree



This role has no direct reports.


Job Requirements


  • 5 years of A/R software experience for large corporations such as Solomon, Oracle, SAP, etc.
  • 5 years minimum of high call and customer volume in a large organization
  • 5 years minimum of Cash Application research and analysis
  • Must have Advanced Excel skills: writing advanced formulas, Pivot Tables, V-lookups, etc.
  • 5 years of experience working with functional groups and different level of employees throughout the organization to effectively and professionally achieve business results
  • 5 years following GAAP and SOX requirements in a publicly traded company
  • Proficient in Microsoft Office: Excel, Word, PowerPoint
  • Knowledge of standard and specialized collection procedures
  • Strong Financial and Accounting Analytical skills
  • Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively
  • Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization
  • Ability to work in a global team environment

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