Collection and Deduction Analyst in Atlanta, GA at Mauser Packaging Solutions

Date Posted: 4/5/2021

Job Snapshot

Job Description

Plant Name: Atlanta Headquarters

Requisition ID:005693--

Mauser Packaging Solutions (formerly known as the BWAY/Mauser/NCG/Industrial Container Services) is the global leader of rigid metal and plastic containers in the world. We have over 11,000 employees worldwide with 180 facilities in 20 countries and approximately $4 billion in revenue. Our diverse products and broad geographic reach have made us a market leader in the general line packaging industry with an impressive track record of growth. If you are looking for an exciting employment experience and are driven to achieve in a dynamic, growth-minded environment, you have come to the right place!


Position Summary:

This role is responsible for researching and reconciling customer disputes, payments, credits, invoices, and contracts to reflect the proper status and balance of the customer's account receivable and ensure payment recovery on invalid short payments/claims. Disputes are researched utilizing Solomon (ERP), Customer and third-party websites and external and internal departments. Position handles significant high volumes which requires fast decision making and a self-starter requiring minimal supervision. Analyze historical customer payments and disputes to derive issues, trends and root cause analysis using multiple systems and customer supplied information.



  • Monitor and track the daily analysis of customer disputed invoices/short-payments on a very high volume-based activity.
  • Perform analysis of customer accounts based on the customer's purchases, payment history, credit worthiness, credit limit exposure and our business strategy.
  • Track and evaluate past due A/R accounts to reduce the risk of credit exposure
  • Evaluate credit worthiness of accounts and determine proper account order hold or releases
  • Ability to research cash application matters on customer account
  • Evaluate aged items for bad debt write off and refund analysis
  • Perform offsetting adjustments to ensure customer account balances are properly stated
  • Contact customers to secure payment on overdue balances, issues resolution on open items
  • Provide guidance and support to Sales and Operations Managers, Logistics, Common carrier disputes, outside Distribution operations about the release of orders to accounts that have aged accounts receivable.


Financial Responsibilities:

  • Financial recovery of invalid disputed customer account receivables balances
  • Negotiate and structure payment plans
  • Ensure customer accounts are accurately stated in adherence to US GAAP
  • Recommend write offs for uncollectable open invoices and disputed balances


Job Requirements


  • Associate Degree in Accounting or Finance, Bachelor's Degree
  • 5 years of A/R software experience for large corporations such as Solomon, Oracle, SAP, etc
  • 5 years minimum of A/R Dispute resolution experience in a large organization, working with vendor portals
  • 5 years minimum of Cash Application research and analysis
  • Must have Advanced Excel skills: writing advanced formulas, Pivot Tables, V-lookups, etc.
  • 5 years of experience working with functional groups and different level of employees throughout the organization to effectively and professionally achieve business results
  • 5 years following GAAP and SOX requirements in a publicly traded company
  • Ability to work in a global team environment

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